Golden Triangle Coffee Holiday Shipping & Fulfillment Policy

Effective for the Holiday Season: 2024

Golden Triangle Coffee values your business and is dedicated to ensuring a smooth and satisfying experience during the holiday season. This Holiday Shipping & Fulfillment Policy outlines specific terms applicable to orders placed during this high-demand period to set clear expectations and minimize disruptions.

Shipping Delays During the Holiday Season

The holiday season brings increased shipping volumes and potential weather-related disruptions, which may affect delivery timelines. While we work diligently with our shipping partners (USPS, UPS, FedEx) to meet delivery estimates, delays may still occur.

By completing your purchase, you agree to the following:

1. Resolution Process for Delayed Packages:

• In the event of a delayed shipment, Golden Triangle Coffee will contact the shipping carrier to locate and expedite the delivery of your package.

• Refunds for shipping delays will only be issued if the carrier confirms the package cannot be delivered, and all resolution attempts have been exhausted.

2. Patience During Resolution Efforts:

• Investigations with carriers may take time, especially during peak holiday periods. We will keep you informed throughout the process.

Lost or Damaged Packages

Golden Triangle Coffee guarantees the safe delivery of your coffee. If your order is lost or damaged in transit, we will promptly provide a replacement.

• Replacement Process:

• Lost or damaged orders will be replaced without question.

• Please notify us within 7 days of the estimated delivery date to ensure a swift resolution. Photographic evidence of damage may be requested for claims processing. It’s not that we don’t trust you, we just need this so we can file a claim with the shipping partner.

Tracking and Communication

1. Real-Time Tracking:

• A tracking number will be provided via email once your order ships. We encourage you to monitor your shipment to stay informed about its progress.

2. Holiday Customer Support:

• For assistance with delayed, lost, or damaged shipments, contact us at Help@GTRoaster.com.

• Our team is ready to coordinate with shipping carriers to resolve issues as quickly as possible.

Important Holiday Shipping Information

• Order Early: We recommend placing orders as early as possible to allow for potential carrier delays.

• Force Majeure Disclaimer: Golden Triangle Coffee is not responsible for delays due to weather, carrier system overload, or other unforeseen circumstances beyond our control.

Thank You for Your Support!

At Golden Triangle Coffee, we are committed to providing the best service possible during this busy season. We appreciate your understanding and cooperation as we navigate the unique challenges of the holidays.

By placing an order with Golden Triangle Coffee during the holiday season, you acknowledge and agree to the terms outlined in this Holiday Shipping & Fulfillment Policy. This agreement ensures a shared understanding of the potential challenges associated with holiday shipping and our commitment to resolving any issues that may arise.

Thank you for your trust and support as we work to deliver exceptional coffee and service during this busy time of year.